Healthy Stems Therapy social media policy
SOCIAL MEDIA POLICY
This policy explains how I use social media as a counsellor, so you know what to expect if our paths cross online. If anything here raises a question, I'm always happy to talk it through when we meet.
Connecting on social media
I'm active on a few platforms under my full name or the Healthy Stems Therapy name, so it's always clear it's genuinely me.
I don't accept friend or follow requests from clients, past or present. This isn't personal, mixing a therapeutic relationship with a social one can affect both your privacy and the safety of our work together, and the ACA Code of Ethics asks counsellors to maintain this boundary for at least two years after therapy ends, which I follow.
If we were already connected on social media before you became a client, we'll talk about what that means for our work together when we start, and I may suggest we unfollow each other for the duration of therapy.
If you come across me online
I have a Healthy Stems Therapy presence on Instagram, Facebook, LinkedIn, and TikTok, and I may occasionally publish a blog post or an online ad. It's completely natural to be curious about your therapist, if you come across something of mine online, on purpose or by accident, you're always welcome to bring it into a session if it affects how you feel about our work together.
Please don't leave comments on my posts or blog, or engage with me publicly online (replies, tags, reviews) while we're working together, it's a public space, and anything exchanged that way could become part of your record. If there's something you want to share with me, bring it to a session instead.
Reviews and business listings
Healthy Stems Therapy may appear on directories like Google Business Profile. If you'd like to leave a review, that's entirely your choice, but please know I can't respond with any specifics about your therapy, due to confidentiality, and a review isn't something I'll ever ask for, but I will offer channels for you to provide feedback or similarly make a complaint if you wish. If you'd rather share feedback privately, I'd always prefer that conversation happens directly with me.
Searching for clients online
I don't search for clients on social media or search engines as part of my practice. The only exception is a genuine safety concern; for example, if I believe you may be at risk and haven't been reachable through our usual channels. This is rare, and if it ever happens, I'll record it and talk it through with you at our next session.
Email and texting
I use email for practical things; agreements, appointment details, occasional handouts. Please treat email as part of your record rather than a fully private channel, and know that I generally respond within one to two business days.
You're welcome to text me for scheduling or practical questions during business hours, Monday to Friday. As set out in the Informed Consent Agreement, Healthy Stems Therapy isn't a crisis service, and I'm not able to respond to messages outside business hours, over weekends, or on public holidays.
A note on privacy and location
Since sessions are entirely online, this is less of a concern than it might be for an in-person practice, but if privacy matters to you, it's worth knowing that location-sharing apps (like Find My Phone) could reveal your weekly session pattern to someone else on your account, if that's not something you'd want
Crisis support
Healthy Stems Therapy is not an emergency or crisis service. If you need urgent help: Emergency Services 000, Lifeline 13 11 14, Beyond Blue 1300 22 4636.
Healthy Stems Therapy Social Media Policy — Website Version 1.0, August 2026