Healthy Stems Therapy privacy policy

Healthy Stems Therapy is dedicated to offering high-quality services while protecting your rights. Your right to privacy and confidentiality will be recognised, respected, and maintained during your interactions with us. This statement describes our ongoing responsibility to you about how we handle your Personal Information.
Healthy Stems Therapy meets the criteria of the Privacy Act 1988 (Cth).  

Personal Information refers to data or opinions that directly identify an individual. Personal Information encompasses Health Information, which pertains to an individual's physical or mental health status or disability.

Examples of personal information we collect include: names, phone numbers, email addresses, residential addresses, dates of birth, religious affiliations, medical information pertinent to the services provided, psychological history, objectives or reasons for counseling, and emergency contact details.  

Your Personal Information is collected through various means, including intake forms, interviews, correspondence, telephone communications, email, our website, our Customer Relations Management Software (Heidi Health), publicly available sources, and third parties, where applicable and with consent. Healthy Stems Therapy will solely request and retain Personal Information essential for the services rendered.
Upon collecting Personal Information, we will explain the rationale behind the collection and our intended usage of the data.  

We shall collect your Personal Information solely from you when it is reasonable and feasible. Nevertheless, under certain conditions, we may receive information from third parties, including other health services. In such instances, we shall take appropriate measures to ensure that you are informed of the information supplied to us by the third party.

We utilize a third-party software for Client Management (Heidi Health). This is an Australian software complying with Australian standards. PP. Kindly consult their Privacy Policy at https://www.heidihealth.com  

Our website is hosted on GoDaddy, an American platform. The protection of your personal information is paramount; nonetheless, no communication route over the Internet or any storage technique is entirely safe. Although we endeavor to employ commercially viable methods to safeguard your personal information, we cannot assure its complete security.  

We may use "cookies" to make your time on our site better. These sites may put a small text file called a cookie on your machine to remember what you like.
The Facebook Pixel and Google Analytics are both types of cookies that Healthy Stems Therapy may use to keep track of which pages you've viewed on their website and for how long. We use these kinds of cookies to make sure that the content our visitors enjoy and find useful is delivered to them and to make sure that our marketing efforts work well. If you are on a social media site like Facebook or Instagram, chances are you will see our ads. Most computers are set to accept cookies by default, but you can change your browser to alert you when you get a cookie or to not accept cookies at all. In most browsers, the "Help" part of the toolbar tells you how to do that.  

There may be links to other sites on ours. That being said, please know that we are not in charge of the privacy policies of those other sites, and they are not bound by ours. Please note that we are not in charge of these websites' content or how they handle your personal information. If you use our site to go to other sites, you should read their privacy policies.  

Your personal information will only be shared if: 

• If there is an immediate and serious threat to your life or health or the life or health of another person
• your Personal Information will only be shared with outside agencies with your permission or the permission of your representative; 
• if allowed by law; or to comply with legal obligations like mandatory reporting and court subpoenas.
• Protection of personal data and getting rid of it

Your Personal and Health Information will be kept in a way that keeps it safe from being misused or lost, as well as from being accessed, changed, or shared without your permission.

When we don't need your Personal and Health Information for the reason we got it anymore, we will destroy it or make it impossible to identify you again.  

Subject to certain exclusions, you have the right to see the Personal or Health Information that we keep about you, as well as update or change it. If you need to access your Personal or Health Information, please contact a staff member.
To protect your Personal or Health Information, we may need identification from you before providing the requested information.

You possess the right to:

• seek access to the personal information we have about you.
• Obtain this information; and
• Make changes if you believe the material is not correct, complete, or up to date.  

But access may be prohibited in whole or in part if:

•  the request is frivolous or vexatious;
• granting access would unreasonably infringe upon the privacy of others;
• allowing access would probably hurt an inquiry into alleged illegal activities;
• giving access would put the life or health of any person in significant and immediate danger; and
• If the law says that access must be denied or is allowed.

We want to respond to all requests to view or change information within 14 days. We won't charge you anything to ask for access, but we will charge you an administrative fee to give you a copy of your information.  

We care a lot about making sure your information is current. We will do everything we can to make sure that your Personal Information is correct and up-to-date. Please let us know as soon as possible if you notice that the information we have is not correct or out of date. This will help us keep our records up to date and make sure we can keep giving you good service.  

Healthy Stems Therapy Privacy Policy v2. March 2024